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Refund and returns policy

Return & Refund Policy

Welcome to Caramillo.co.uk! All our products come with a 12-months warranty and can be returned for free within 30 days of delivery for approved reasons! The same warranty applies to replacement products. Please contact us if you have any problems!

How to return and get a refund/replacement?

Step 1: Please contact us using one of the methods here ( Contact us ) and provide the reason and the necessary pictures or videos to verify your order issue.

Step 2: I will personally investigate and offer a solution based on our policy.

Step 3: Both parties reach an agreement on the solution, and I will provide the return information.

Step 4: Return the product (if required). When we receive the return, I will operate the refund/replacement. And you will receive the refund within 2-14 business days. The exact time depends on your card issuer.

1.Reasons Supporting Free Return

Return reason.                                            Note

DOA(Dead on arrival)                      You can reject it directly if it is confirmed damaged

Wrong item sent                              Please provide us with clear pictures of the item, the item                                                                  ordered and all shipping labels on the package

Doesn’t match the description        Please provide us with some photos to show the problem

Quality issues                                  Please provide us with some pictures or videos to verify it

Note: Please contact us with necessary pictures or videos for above return situations. Once verified, We will offer you a suitable solution.

2.Reasons Not Supporting Free Return

Return reason                                             Note

Arrived too late                                Caramillo will not offer free returns if the delivery is delayed                                                                due to reasons out of our control.

Don’t want/need/like it                    Receive the item but change your mind/order by mistake/price                                                           changes. Though if you want to return the item in good                                                                       condition at your own expense we will grant a refund within 14                                                           days.

User’s error                                      Any damage caused by user’s mis-operation will not be covered

               Note: For above return situations, the buyer will bear the cost of return & restock.

3. How long does it take to receive my refund?

Payment Method             Refund Processing Time                    Note

Credit Card                     Within 3-15 business days after receiving the         We will not charge you                                          refund email (depends on your card issuer)             any processing fee

Paypal                            Up to 48 hours after you receive the refund email

Note: If you have not received a refund within the time frame, please fell free to contact us or your card issuer.

Statement: Caramillo reserve all the right for the final explanation of the return and refund policy. If you have any questions, please don’t hesitate to contact us .

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