Refund and returns policy
Return & Refund Policy
Welcome to Caramillo.co.uk! All our products come with a 12-months warranty and can be returned for free within 30 days of delivery for approved reasons! The same warranty applies to replacement products. Please contact us if you have any problems!
How to return and get a refund/replacement?
Step 1: Please contact us using one of the methods here ( Contact us ) and provide the reason and the necessary pictures or videos to verify your order issue.
Step 2: I will personally investigate and offer a solution based on our policy.
Step 3: Both parties reach an agreement on the solution, and I will provide the return information.
Step 4: Return the product (if required). When we receive the return, I will operate the refund/replacement. And you will receive the refund within 2-14 business days. The exact time depends on your card issuer.
1.Reasons Supporting Free Return
Return reason. Note
DOA(Dead on arrival) You can reject it directly if it is confirmed damaged
Wrong item sent Please provide us with clear pictures of the item, the item ordered and all shipping labels on the package
Doesn’t match the description Please provide us with some photos to show the problem
Quality issues Please provide us with some pictures or videos to verify it
Note: Please contact us with necessary pictures or videos for above return situations. Once verified, We will offer you a suitable solution.
2.Reasons Not Supporting Free Return
Return reason Note
Arrived too late Caramillo will not offer free returns if the delivery is delayed due to reasons out of our control.
Don’t want/need/like it Receive the item but change your mind/order by mistake/price changes. Though if you want to return the item in good condition at your own expense we will grant a refund within 14 days.
User’s error Any damage caused by user’s mis-operation will not be covered
Note: For above return situations, the buyer will bear the cost of return & restock.
3. How long does it take to receive my refund?
Payment Method Refund Processing Time Note
Credit Card Within 3-15 business days after receiving the We will not charge you refund email (depends on your card issuer) any processing fee
Paypal Up to 48 hours after you receive the refund email
Note: If you have not received a refund within the time frame, please fell free to contact us or your card issuer.
Statement: Caramillo reserve all the right for the final explanation of the return and refund policy. If you have any questions, please don’t hesitate to contact us .